Ivon Chin
Technical Systems & Data Leader
Bridging operations, finance, and engineering with end-to-end systems capability. Building practical, scalable solutions that turn complex business needs into decision-ready technology.
Where Operations, Finance & Engineering Meet
I work across business intelligence, data engineering, reporting, ETL, workforce management, contact centre technology, cloud engineering, systems integration, IT operations, spreadsheet engineering, financial modelling, and advanced Excel analytics. My background combines operational knowledge with hands-on technical delivery. I'm strongest where operations, reporting, finance, systems, and technology intersect, and where business needs must be translated into practical, scalable technical solutions.
Career Journey
From frontline operations to technical leadership, a journey of continuous growth, operational understanding, and building systems that solve real business problems.
TTEC VoiceFoundry
Cloud Engineer
Supporting AWS customers primarily in Amazon Connect contact centre environments, building cloud infrastructure, reporting solutions, and AI-powered integrations.
- Building and configuring Amazon Connect contact centres and call flows
- Developing ETL/data pipelines using AWS Glue, Kinesis, Firehose, S3
- Creating reporting solutions with QuickSight and Grafana
- Supporting integrations with eMite, Calabrio, Verint, Salesforce SCV
Bubs Australia
Business Intelligence Lead / Data & Systems Architect
Initially joined as BI Analyst when the company had ~8 employees but became the primary owner of BI, data engineering, systems integration, reporting, forecasting, cloud migration, and company-wide IT support.
- Integrated Domo with MYOB, Xero, and Unleashed ERP systems
- Architected and built the company's data warehouse from scratch
- Developed comprehensive reporting: board, finance, inventory, logistics, manufacturing
- Created milk forecasting and COGS forecasting models for supply chain
iSelect
Senior Reporting Analyst / WFM Technical Lead
Progressed from Business Development through Real Time Analyst to become the dual WFM and Reporting technical lead on the Aspect VIA project, bridging operational needs with technical solutions.
- Led technical implementation of Aspect VIA workforce planning system
- Developed contact centre and workforce reporting solutions
- Helped stakeholders adopt Power BI during early rollout
- Collaborated with data engineers on Aspect VIA data ingestion
Early Career
Operations, Sales & Media Production
Built foundational experience across retail sales, customer service, business operations, and media production. These roles developed deep understanding of frontline operations, commercial environments, and stakeholder communication.
- Retail sales at B Mobiles and C2One (mobile phones and accessories)
- Customer service consultant at ANZ Bank in call-driven environment
- General Manager at Oztel managing B2B relationships and distribution
- Media production and editing at Diverse Films and Open Studio
What Sets Me Apart
A unique combination of operational experience, technical depth, and business acumen that enables delivery of solutions others can't.
Years of customer service, retail, and operations experience means solutions are practical, user-friendly, and solve real problems, not just technical exercises.
From source extraction through transformation to visualisation, complete ownership of the data journey with a focus on reliability and accuracy.
Financial models, forecasting tools, scenario analysis, and reporting automation built with the sophistication of enterprise tools and the accessibility of spreadsheets.
Bubs Australia experience provided hands-on exposure to finance processes, enabling translation between financial requirements and technical implementation.
From Aspect Via to Amazon Connect, understanding both the technology and the operational KPIs that drive contact centre performance.
Cloud migrations, infrastructure as code, API integrations, and building systems that scale reliably in production environments.
Not just building solutions but supporting them, iterating on them, and ensuring they continue to deliver value over time.
Bridging the gap between stakeholders and technical teams, ensuring solutions address actual business problems with appropriate technical approaches.
Practical AI integration in contact centre ecosystems, combining technical implementation with understanding of customer journey and operational requirements.
Comfortable operating across business-facing and technical responsibilities, especially in growth and transformation environments where one person needs to bridge multiple areas.
Featured Case Studies
Real problems solved with practical, scalable technical solutions. Each project demonstrates end-to-end ownership and measurable business impact.
Challenge
A growing FMCG company needed complete data infrastructure to support decision-making across finance, operations, supply chain, and executive leadership.
Solution
Architected and built the entire data platform from scratch, integrating ERP systems (MYOB, Xero, Unleashed), supporting SAP rollout, building a data warehouse, creating ETL pipelines, and developing comprehensive reporting across all business functions.
Impact
Enabled data-driven decision making company-wide. Board and executive visibility into KPIs. Finance team equipped with forecasting and cost models. Operations team with real-time inventory and logistics insights.
Challenge
Manual tracking of trade promotions was creating inefficiencies, errors, and lack of visibility into promotional performance and ROI.
Solution
Designed and built a complete Trade Promotion Management tool that automated tracking, approval workflows, budgeting, and performance reporting.
Impact
Streamlined promotion management, improved accuracy, provided finance and sales teams with clear visibility into promotional investment and returns.
Challenge
A dairy company needed accurate forecasting for raw material supply and cost of goods sold to support procurement and financial planning.
Solution
Built sophisticated forecasting models incorporating historical data, seasonal patterns, pricing trends, and production requirements to predict milk supply needs and COGS for both Bubs and Nulac farms.
Impact
Improved procurement planning, more accurate financial forecasts, better inventory management, and data-driven decision support for finance and operations teams.
Challenge
Manufacturing operations needed real-time monitoring and complete traceability for quality control and compliance requirements.
Solution
Implemented IoT monitoring systems in factories (including Deloraine Dairy after acquisition) with data streaming to AWS Aurora and visualisation through Domo. Built complete traceability pipelines from raw materials to finished goods.
Impact
Real-time visibility into manufacturing operations, complete audit trails for quality compliance, proactive issue detection, and data-driven process improvement.
Challenge
Contact centre needed to migrate to new workforce management platform while maintaining operational continuity and reporting capabilities.
Solution
Led the technical implementation of Aspect Via WFM, configuring systems, developing custom reporting solutions in MicroStrategy and Power BI, and bridging between operational needs and technical delivery.
Impact
Successful platform migration, improved workforce planning accuracy, real-time operational visibility, and reporting that reflected actual business needs.
Challenge
Enterprise customers need scalable, modern contact centre solutions with advanced reporting, integrations, and AI capabilities.
Solution
Designing and implementing Amazon Connect contact centres with sophisticated call flows, ETL pipelines for reporting, and integrations with workforce and CRM systems.
Impact
Modern cloud-native contact centres, AI-powered customer interactions, comprehensive reporting dashboards, and seamless integrations with existing business systems.
Challenge
Contact centres need to handle increasing volumes while improving customer experience and reducing operational costs.
Solution
Implementing AI-powered chatbots and virtual voice agents that handle routine inquiries, triage complex issues, and integrate with human agents when needed.
Impact
Reduced wait times, improved first-contact resolution, lower cost-per-contact, and enhanced customer experience through intelligent automation.
Technical Toolkit
A comprehensive skill set spanning data, cloud, finance systems, and operations, enabling end-to-end delivery of technical solutions.
Chat with A.I-von
Meet A.I-von, your guide to Ivon's professional journey. Ask about his experience, skills, or why he's the right fit for your team.
Let's Connect
Open to opportunities in BI, data engineering, cloud systems, contact centre technology, finance-aligned analytics, and technical transformation roles.
If you're looking for a technical professional who understands operations, finance, and engineering, someone who can bridge business needs with technical delivery and own solutions end-to-end, I'd love to hear from you.